Getting it right first time, every time.
We always try to get it right first time every time! If however, if you feel we could have handled it better, then we would like to know, this will give us the chance to put it right and learn from your feedback for the future. You can talk to any member of staff and the pharmacists about the situation and we will do our best to resolve it as soon as possible.
Please understand that we are governed by legal and best practice guidance from a number of different regulatory bodies, we may therefore not be able to meet your expectations as you require them at that point. However, we will explain why and will do our best to direct you to the most appropriate service that will. We are here 6 days a week to support you!
We would prefer to talk to you directly and resolve any issues straight away, but some times you need time to reflect on how best to approach the situation. Below are a number of ways you can contact us or give us feedback if you do not feel comfortable talking to us directly.
Don’t forget, we like compliments as well, if you have had great service from our team them let us know. We all like a pat on the back when we do well!
Community Pharmacy Patient Questionnaire.
Each year we ask our customers to complete a questionnaire as part of our NHS contact. This helps us monitor how we are doing and where we need to improve. The more results we get the better picture we have of what you think of us. It is a short questionnaire to give you a simple way of reviewing our services and premises as well as the opportunity to put your own thoughts in writing.
NHS Community Pharmacy Patient Questionnaire Results & Action Plan – CPPQ report – 17-18
Full survey results of the 2017-2018 questionnaire – CPPQ results – 17-18
Should you be dissatisfied with, or have a complaint about, any services provided by Clare Pharmacy please raise it with a member of staff or pharmacist. If it is not resolved to your satisfaction at the time please write us a letter detailing your complaint with as much information as possible. We will undertake a full investigation and respond to you within 28 days. We are committed to offering the best service all of the time and will endeavour to put things right quickly. Please address your letter to Mr. N Smith, Clare Pharmacy, 31 High Street, Clare, Sudbury, Suffolk. CO10 8NY.
If, however, you are unhappy with our response and you have a complaint about an NHS service then you can contact the NHS Customer Contact Centre:
Telephone: 0300 311 22 33
Address: NHS ENGLAND, PO BOX 16738, REDDITCH.
The NHS has a number of pledges and rights that you as a patient should expect. The NHS choices page has a vast amount of information around this. Click here for the section on ‘making a complaint’.